Operations manager

  • Location

    Greater Manchester, England

  • Sector:

    Social Care

  • Job type:


  • Salary:

    £38000 - £41500.00 per annum + Full Autonomy, Overtime (In Lieu)

  • Contact:

    Sam John

  • Contact email:


  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Consultant:


Job Purpose:

To be accountable for the supported living services to the quality expected and for compliance with regulations. To provide professional supervision and leadership to direct reports ensuring quality services are delivered and that the needs of people receiving support are met.

To meet the requirements of CQC as a registered manager

To lead and manage a range of services across the borough for adults with a learning disability

To contribute to the growth and development plan and to lead on key areas for implementation, ensuring effective and robust change management.

This role will make a difference by….

Bringing about change. Being consistent. Leading by example. Maintaining focus on quality. Hearing the people receiving support voice. Being innovative. Ensuring that people matter. Creating resilience. Encouraging and enabling organic growth.

Duties and responsibilities:


To provide consistent and inspirational leadership to the service at all levels, ensuring all staff and volunteers are motivated, empowered, valued and performing to their full potential

Provide professional leadership of operational services placing a focus on professional development at all levels of the organisation

Play a role in recruitment and selection including modelling values to prospective and new recruits and supporting thorough induction of new staff


Form a close working relationship with the Director of Care and other Senior Executives on the Leadership Team

Accountable to the Director of Care for the operational management and performance of the services, including provision of reports and performance data as required

Quality and Compliance

Deputise for the Nominated Individual in respect of CQC related business for the supported living service

Be accountable for ensuring compliance across all registered services and that all services perform to the expected standards. Addressing any non-compliance or performance below standard of individuals, teams or services in a robust manner

To receive and co-ordinate notifications from services in a timely manner and to identify where action is required and report to the Director of Care

Undertake regular audits and spot checks against standards and make appropriate recommendations around improvements, celebrating good practice where it is identified

Work in partnership with direct reports to proactively manage the relationship with quality assurance and regulatory bodies to ensure that the organisation is presented in a consistent and positive light

To plan and prepare for inspection

Ensure that operational systems are robust, compliant, maximise technology and support current activities and future growth

Ensure that systems are in place to check quality and compliance and that outcomes from these are acted upon and used across the organisation to learn and develop

To deliver against agreed service improvement plans

Relationships and Profile

To act as an ambassador and to represent and promote the interests of the organisation externally

Act as a role model for the organisation leading by example in demonstrating the underpinning values in action

Managing effective relationships with commissioners, regulatory bodies and auditors


Accountable for a range of supported living services across the borough

Analyse performance and compliance reports and returns and to lead on action in areas identified for improvement

Contribute to the development of all organisational policies, processes and functions including health and safety, business continuity, customer referral pathways, customer exit pathways, quality assurance

Management of operational budgets to create efficiency and maximise income

Develop good insight into customer opinion of services and support managers to respond appropriately to feedback and improve outcomes


Contribute fully to the implementation of company strategy across all supported living service.

General Management

Be effective in accountable decision making

Provide on-call out of hours where necessary

Ensure that the work of the organisation is planned, executed, controlled and monitored to meet its strategic objectives, business plans and statutory and regulatory requirements

Ensure that all regulatory standards are met across all services to the highest possible level and that the highest quality of service is achieved within available resources

Person Descriptor:

You are a skilled and experienced social care professional with a wide knowledge of the sector and its regulatory context. You will be able to drive teams to achieve high standards and reputation whilst also supporting growth and development. You will be able to help change the culture to become more personalised and flexible to meet the changing needs of customers.

Person Specification:

Qualification and Knowledge

  1. Professional qualification in social care or leadership and management at degree level
  2. Evidence of relevant continuing professional development
  3. Extensive knowledge of social care standards and regulations and how these relate to practical operation of the service


  1. Working at a Management level within an organisation with 200 plus staff
  2. Direct management and leadership of operational social care services across multiple sites and dispersed staff teams
  3. Experience of change management