Greater Manchester, England
£38000 - £41500.00 per annum + Full Autonomy, Overtime (In Lieu)
5 months ago
To be accountable for the supported living services to the quality expected and for compliance with regulations. To provide professional supervision and leadership to direct reports ensuring quality services are delivered and that the needs of people receiving support are met.
To meet the requirements of CQC as a registered manager
To lead and manage a range of services across the borough for adults with a learning disability
To contribute to the growth and development plan and to lead on key areas for implementation, ensuring effective and robust change management.
This role will make a difference by….
Bringing about change. Being consistent. Leading by example. Maintaining focus on quality. Hearing the people receiving support voice. Being innovative. Ensuring that people matter. Creating resilience. Encouraging and enabling organic growth.
Duties and responsibilities:
To provide consistent and inspirational leadership to the service at all levels, ensuring all staff and volunteers are motivated, empowered, valued and performing to their full potential
Provide professional leadership of operational services placing a focus on professional development at all levels of the organisation
Play a role in recruitment and selection including modelling values to prospective and new recruits and supporting thorough induction of new staff
Form a close working relationship with the Director of Care and other Senior Executives on the Leadership Team
Accountable to the Director of Care for the operational management and performance of the services, including provision of reports and performance data as required
Quality and Compliance
Deputise for the Nominated Individual in respect of CQC related business for the supported living service
Be accountable for ensuring compliance across all registered services and that all services perform to the expected standards. Addressing any non-compliance or performance below standard of individuals, teams or services in a robust manner
To receive and co-ordinate notifications from services in a timely manner and to identify where action is required and report to the Director of Care
Undertake regular audits and spot checks against standards and make appropriate recommendations around improvements, celebrating good practice where it is identified
Work in partnership with direct reports to proactively manage the relationship with quality assurance and regulatory bodies to ensure that the organisation is presented in a consistent and positive light
To plan and prepare for inspection
Ensure that operational systems are robust, compliant, maximise technology and support current activities and future growth
Ensure that systems are in place to check quality and compliance and that outcomes from these are acted upon and used across the organisation to learn and develop
To deliver against agreed service improvement plans
Relationships and Profile
To act as an ambassador and to represent and promote the interests of the organisation externally
Act as a role model for the organisation leading by example in demonstrating the underpinning values in action
Managing effective relationships with commissioners, regulatory bodies and auditors
Accountable for a range of supported living services across the borough
Analyse performance and compliance reports and returns and to lead on action in areas identified for improvement
Contribute to the development of all organisational policies, processes and functions including health and safety, business continuity, customer referral pathways, customer exit pathways, quality assurance
Management of operational budgets to create efficiency and maximise income
Develop good insight into customer opinion of services and support managers to respond appropriately to feedback and improve outcomes
Contribute fully to the implementation of company strategy across all supported living service.
Be effective in accountable decision making
Provide on-call out of hours where necessary
Ensure that the work of the organisation is planned, executed, controlled and monitored to meet its strategic objectives, business plans and statutory and regulatory requirements
Ensure that all regulatory standards are met across all services to the highest possible level and that the highest quality of service is achieved within available resources
You are a skilled and experienced social care professional with a wide knowledge of the sector and its regulatory context. You will be able to drive teams to achieve high standards and reputation whilst also supporting growth and development. You will be able to help change the culture to become more personalised and flexible to meet the changing needs of customers.
Qualification and Knowledge